As the first meat and seafood company in Canada to provide online ordering services to families across the country, we get our fair share of questions from customers who are not too familiar with our concept or the process that’s needed to make all parts of it possible. Whether it is about the quality or provenance of our products, to the shipping process, to the green-ness of the online shopping process, we love to address these questions and spread the news about Gourmet Secrets to our customers. By far and large, however, the number one question we receive is this one:
Why is there a shipping cost, and why is it so expensive?
And this is a good question- it’s important to know where your money is going! There are a lot of misconceptions surrounding this particular question, however, and we want to make sure you’re armed with accurate information on how the shipping works at Gourmet Secrets. Here’s one of the myths and facts about Gourmet Secrets shipping.
Myth: Shipping is always expensive when ordering from Gourmet Secrets.
Fact: Yes, shipping can be expensive- when you order only a few items. Every package from Gourmet Secrets comes in a styrofoam container and with enough dry ice to last until it arrives to your door, no matter if it’s 2 items or 20 items. We do not get these things for free: their price must be included in the cost of an order if we are to be able to grow as a company to serve you better. Smaller orders also tend to need somewhat more dry ice than larger orders to keep frozen for the same amount of time, since the lone items will thaw more quickly than an item surrounded by other frozen things. A larger order will thus have a lower shipping price per item than a small order, and since you are ordering fewer times, you don’t pay for more than one trip for your food!
Myth #2: We don’t pay shipping on purchases from a physical store.
Fact: You don’t see it, but it’s there: shipping costs in physical stores are usually included in an item’s price, as well as the costs that come with a physical location such as heating, electricity and employee wages: collectively, they are called “overhead”. Unless you purchase directly from a manufacturing plant, there is always a shipping cost included in the price of any item you purchase at a store, as it had to travel from that plant to the retailer which now stocks your items. The overhead is a smaller portion of the price of larger stores due to the sheer quantity of items they purchase at one time, while in smaller butcher shops, the overhead can make a real difference in the price of the meat. At Gourmet Secrets, you get a store that’s accessible 24/7 without needing to pay for the heating and electricity costs associate with a physical store- and you get it sent straight from the plant to your house, with no need to use extra gas to go to the store, in an easy and convenient way!
Myth #3: Gourmet Secrets makes money off the shipping cost.
Fact: Contrary to what you might think, Gourmet Secrets is also charged shipping for all outgoing orders! The shipping solutions offered by UPS ensure that we can deliver your food right to your doorstep without you needing to sign for the package- this also means employing the services of that external courier company, which charges a shipping cost to both person and business. The shipping charges on your order are thus part of the total cost of purchase from us. We know that having our customers pay for the entirety of our premium shipping and packaging wouldn’t be very fair, though- that’s why we help reduce the shipping cost as much as we can so we can bring it down to the very reasonable rates we have now.
The delivery of our food straight to your doorstep is part and parcel (no pun intended) of the Gourmet Secrets concept- and so is the delicious food that we are proud to bring to you with convenience and at great value. You can shop from Gourmet Secrets with confidence that every penny you spend with us helps us grow and serve you better.