Since 2011, Gourmet Secrets has operated exclusively online to bring to all Canadians the very best in gourmet meats and seafood. During that time, we have partnered with group deal websites such as Groupon, Dealfind, TeamBuy, Buytopia, Tuango, LivingSocial, MadDeal, DealGetters, SwarmJam and others in order to reach out to our customers and offer extra value for their purchases with us. The deals we featured on those websites and others were created in such a way as to be sustainable for Gourmet Secrets in the long run, to ensure that even with great value offered to our customers, we would be able to not only survive, but grow even more to serve them better. Because of this design, however, individuals with limited budgets or who wanted a different kind of offer with no strings attached found themselves disappointed or frustrated by our deals, and have in turn expressed this by calling us a scam.
In light of this, it is very important for us to be clear:
We are not a scam.
We value your patronage with Gourmet Secrets. We have built this company from long-term, trustworthy relationships with our customers, the highest-quality food the world has to offer, and convenient, easy service from the time of ordering to the time of delivery. When you make an order, everything is inspected and placed in your container by hand, to ensure the quality of your food is at its best and your order is complete, and we have never offered a special or an order that purposefully includes less than what is advertised (Mistakes do happen though, and if your order is missing anything, our 100% Satisfaction Guarantee will take care of you!). Like any special offered in almost any other store, there are conditions on our coupons which are put in place to ensure that we can sustain the deal and provide for every customer who orders with it. We attempt to make these conditions as clear as possible in our deal, though the final layout of the conditions is up to the company with which we are partnering at the time. We always recommend for prospective customers to give us a call if they have trouble with the way any of our deals work, and we can answer all their questions quickly and easily.
A scam involves dishonest business practices or promises made that do not add up to what you actually receive. We cannot promise to plan our deal in a way that doesn’t allow us to grow as a company, nor can we promise to give free food to people without paying for it.
We do promise to deliver the very best in gourmet foods to you in a courteous and convenient manner, at great value. We promise as well that if an item you receive is not up to your standards, we will take all possible measures to correct that and make you happy. We promise a deal that gives you extra value for your purchase, a deal that is good for you and good for us too. Again and again, our satisfied customers have expressed their delight in the food and service they have received from us, through Facebook, email and over the phone.
In the end, our campaign with group deals has been very successful, with over 50,000 vouchers sold nationwide and over $1,000,000 redeemed by our customers through their coupons since. This much saving on the best food available for Canadians nationwide- now that is something to be excited about!